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Privacy Policy

Mad Pies Online
Mad O’Rourke’s Pie Factory
Hurst Lane 
Tipton
West Midlands
DY4 9AB

Contact: Sue Towler

Tel: 0121 557 1402
Email: info@madpies.co.uk

Date Created: 29th April 2021
Review Date: March 2022

What type of information we have?

Mad Pies Online provides pies to members of the public and business owners that require our pies for special occasions. 

Our website allows customers to view the wide range of pies that are freshly baked to order. Once you have placed your order Mad Pies arrange the pies to be delivered to your home or to your office.

The information we would require: 

Name

Address

Telephone number 

Email Address

Business Name (if you are ordering for the business)

Business Address

Business Telephone Number

Business Email Address

Business Opening Hours (to ensure that they are delivered within a certain timeframe)

Your preferred selection of pies

The information stated will allow Mad Pies Online to deliver an effective service that satisfies our customer’s needs. Also, we must ensure that the delivery meets the requirements of the Food Standards – www.food.gov.uk

The information that we have must reflect the way we deliver the food service.

How we get the information and why we do have it

Mad Pies Online receives your information via 

Our website/ online order form

Telephone calls in to place your order.

In response to our advert

Visit our premises.

Other marketing campaign(s)

Most of the avenues stated, the information is freely received from our customer(s) as they are either placing an order or requesting more details regarding our pies. 

Mad Pies Online have a legitimate interest to contact our existing customers as we have a duty to provide an efficient service and maintain the Food Law Code of Practice.

Our customer(s) have the right to withdraw consent at any time – verbally or written.

Our website may collect information regarding how functional our online portal is performing, as we are monitoring our recent improvement(s).

What we do with the information

Mad Pies Online will use your information to 

  • Process your order.
  • Inform of you of any delays.
  • Change in ingredients. 
  • Collection time.
  • Collect or return payment.
  • Provide invoice / receipt. 
  • Delivery to the address provide or an alternative address may be provided.
  • Share with (UK company) DPD courier service.
  • Complete Customer Satisfaction Form
  • Marketing – regarding the new range of pies or/and special offers 
  • Share with HMRC or any other regulatory organisation(s)
How we store your information

Mad Pies Online will store your information within the UK as the IT company ensures that we minimise any unnecessary risk(s) or potential risk(s). 

We will keep your information for a maximum of 2 years after your last order. The management team may contact you to inform you that we will be deleting your information however, you have the right to request for us to delete your information before the 2-year expiry date.

Paying online, using our secure system with Global Payment, your information will not be saved. 

All Social media platforms will be responsible for your personal details as you can access our Tweets or/and Posts once you have connected with us online. 

Your data protection rights.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us

Mad Pies Online

Mad O’Rourke’s Pie Factory
Hurst Lane 
Tipton 
West Midlands
DY4 9AB

Contact: Sue Towler

Tel: 0121 557 1402
Email: info@madpies.co.uk

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data however, we would prefer that you contact our Management team first.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

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